PERSONAL DATA AND COOKIES PREAMBLE The FARFACIA Company respects your concerns regarding the protection of your privacy and your personal data. Your personal data collected is mainly processed by the Company SAS FARFACIA, and possibly its foreign entities, in its capacity as data controller. SAS FARFACIA, 19 avenue de Messine, 75017 PARIS, FRANCE RCS Paris: 914 607 122 This charter describes the use that the FARFACIA Company makes of the information concerning you, collected when you use the website www.farfacia.com (hereinafter after the “Site”), as well as its versions for mobile and tablets, or from one of our authorized distributors and more generally when you interact with us. This charter allows you to know the origin and use of browsing information collected using Cookies, as well as the means to exercise your related rights. This charter applies to all pages of the Site, applications and services offered by the FARFACIA Company, designated under the terms “FARFACIA” “We”, “Our”, referring to this charter and supplements the “General Conditions of Sale” of the Site (as well as any document or information notice referring to this charter). By using our Site, you accept the terms of this charter and consent to us collecting and processing your personal data in accordance with our policy for the protection of your personal data. If you disagree with the terms of the charter, we invite you not to use our Site or to contact us. Modification of the charter We may modify and update this charter. We invite you to consult it as soon as you interact with us in order to stay informed of our practices regarding the protection of personal data and your rights.
THE ESSENTIAL OF THE CHARTER
1. Personal data collected and processed - cookies placed and activated Personal data is considered to be any information that allows you to be identified, directly or indirectly. This may include identification information such as your last name, first name, email, date of birth, postal address, IP address, or your purchasing habits or preferences. “Cookies” are alphanumeric identifiers placed on your computer, your mobile phone or your digital tablet, via your Internet browser, in order to recognize your browser and offer you personalized services. We use cookies for the purposes of navigation on our Site, in order to remember your preferences, to give you a better customer experience and to optimize our Website by providing content adapted to your needs. Session cookie (A session) These cookies are used to ensure the visitor's navigation on the site and do not retain any personal information. They guarantee the correct behavior of certain basic functionalities such as account login, navigation, adding a product to the cart. Their lifetime is limited to the user's session and does not persist over time. Cookie FARFACIA Country (3 months): allows you to remember the visitor's preferred language. Subscriber (30 months): allows you not to redisplay the newsletter subscription pop-up. Push (24 hours): allows you to identify a visitor browsing the Farfacia.com site from a specific marketing campaign, in order to display the corresponding offer. Analytics cookie (Google Analytics) We use software to analyze certain visitor information such as Farfacia.com site traffic, browser usage, number of new visitors, marketing activity and orders placed. This information helps us make improvements to our site, the shopping experience and our campaigns. The data stored by this cookie can only be seen by the relevant Farfacia teams, but does not record any confidential information. Third-party cookie Google, Facebook, Bing, Yahoo, Zanox, Splio, Yzance Farfacia.com also accepts that partner companies can use cookies in the context of delivering targeted advertising. They are used to help us track and interact with visitors who click on advertisements. Each company uses its own tracking cookies and the data extracted is not interchangeable. No confidential information is recorded. (from 1 session to 3 years). Sharing tools Farfacia.com uses the content “sharing” functionality via social networks such as Facebook. Farfacia does not control the distribution of these cookies and we suggest consulting the websites of these third parties for more information about their cookies. Cookie settings MostInternet browsers automatically accept cookies by default. You can, however, configure your browser to prevent cookies from being stored on your computer or associated device. Some browsers offer a mode where cookies are always deleted after a visit. The Help section of the toolbar of most browsers tells you how to refuse new cookies, get a message notifying you of their receipt or how to deactivate them. You can also choose to deactivate or delete cookies used by software accessory to your browser, by modifying the settings of this software or by visiting the website of the publisher of this software. The settings may modify your conditions of access to our services requiring the use of cookies. If your browser is configured to refuse all cookies, you will not be able to make purchases or take advantage of essential functions of our site, such as storing items in your basket or receiving personalized recommendations. In order to manage cookies as closely as possible, we invite you to configure your browser. You can disable cookies by following the instructions as follows: You are using the Internet Explorer browser: In Internet Explorer, click the Tools button, then Internet Options. On the General tab, under Browsing History, click Settings and then the Show Files button. Then click the Name column header to sort all files alphabetically, then browse to files starting with the Cookie prefix (all cookies have this prefix and usually contain the name of the website who created the cookie). Select the cookie(s) including the name Farfacia and delete them. Close the window that contains the list of files, then click OK twice to return to Internet Explorer. You are using the Firefox browser: In the Browser Tools tab, select the Options menu. In the window that appears, choose Privacy and click Show Cookies. Locate the files that contain the name Farfacia then select and delete them. You are using the Safari browser: In your browser, choose the Edit menu > Preferences. Click on Security then on Show cookies. Select cookies that contain the name Farfacia and click Clear or Clear All. After deleting cookies, click Done. You are using the Google Chrome browser: Click on the Tools menu icon then select Options. Click the Advanced Options tab and navigate to the Privacy section. Click the Show Cookies button. Locate the files that contain the name Farfacia then select and delete them. Click Close to return to your browser.
2. Consequences of blocking cookies Your choices regarding cookies Your browser may allow you to choose to deactivate all or some Cookies, either systematically or depending on the issuer. You can also configure your browser software so that you are offered the acceptance or refusal of cookies (on a case-by-case or total basis). We remind you, however, that deactivating all Cookies will prevent you from using our site under normal conditions, with the exception of basic functions. Contact us For any questions or complaints concerning this charter, you can contact us by mail addressed to: FARFACIA 19 avenue de Messine 75017 Paris or by email: farfacia.europe@gmail.com
2.1 What information do we collect? Farfacia collects several types of personal data about you: Information you provide to us directly We collect information that you provide to us directly when you use our Site and interact with us. This is particularly the case when you: - Create an online account - Make purchases on our Site, - Contact us by telephone, - Sign up to receive our emails, - Participate in a draw or competition, to a promotion or survey, - Communicate with us through third-party social networks, - Request customer support, - Communicate with us in any other way. The provision of your personal information is voluntary. However, if you do not provide some or all of the requested information, we may not be able to provide you with certain products, services or information. The categories of information we collect include: - Identification and contact information (such as first name, last name, date of birth, postal address, contact details) necessary for your identification whenthat you use one of our Services (e.g. online purchase), - Transactional information necessary to process your order (items chosen, delivery and billing address, telephone number and your email address, telephone number, payment method - Information about your preferences - Socio-demographic information (such as your age, profession, gender, etc., mentioned when you post a review or create an account) - Information about your skin type - Data history regarding your online orders (we store transaction history, purchase locations; similarly, when you purchase or return a product, we collect transaction information, such as product information and the date and place of purchase or return) - Information relating to your communication history with our company (We also keep your contact history when you contact Customer Service or when you send us a request complaint) - The reviews that you write on the products The data that we request from you and which are essential to respond to your requests are identified by an asterisk or an equivalent process on the collection forms or specified as such orally at the time of their collection . Information We Collect Automatically We automatically collect certain information about you when you access the Site, browse or make a purchase, including: - Login Data: We collect data about the device you use to log in, as well as your usage of the Site (such as the operating system, the type of browser used, the use or not of proxy, the location of the terminal deduced from your IP address allowing your computer to be identified, access times, pages visited , and the link that allowed you to access our Site). - Information about your browsing (whether you are logged in or not): We may use cookies and other tracking technologies to collect information about you when you interact with our Site or with the emails we send you. This information allows us to deduce your preferences, your appetite for a particular type of product, as well as to analyze the way in which you interact with certain content. This information is collected both when you are identified and when you are not and can be reconciled with each other, regardless of the terminal used. The goal is to offer you the most personalized offers possible. Furthermore, depending on the data already in our possession, certain forms may be pre-filled. Information we collect from our partners and other sources We may also obtain information about you from other sources and associate it with the information about you that we collect, such as: - Information from databases data from local postal services to verify and update mailing addresses; - Data communicated by third-party partners: this concerns information communicated to us by third-party partners with whom you have been in contact and whose sharing you have authorized for commercial prospecting or advertising targeting purposes. - Data communicated by social networks. For example, when you share your experience with Farfacia on a social network, you communicate personal data about yourself to this social network and to Farfacia. These communications are governed by the personal data protection policies of these social networks to which we refer you and regarding which Farfacia disclaims all responsibility.
2.2 For what purposes do we collect data? The processing of your personal data and the use of cookies serve a specific, explicit and legitimate purpose. Any processing of your personal data for a purpose not justified by a legitimate interest requires your consent. We strive to minimize the data collected. The processing of your personal data allows us to offer you services and maintain a secure environment, notably through: - The proper functioning of our Site - The services and products offered; - Prevent and detect fraud, malware (malicious software) and manage security incidents; - Provision of sharing buttons on our social networks - Carrying out all commercial operations (orders, payment, deliveries, invoices, accounting, satisfaction survey, consumer services, etc.); - Analyze and personalizeonline customer experience to ensure the best quality of services (anonymously) - Manage the loyalty program and customer relations via our CRM - Optimize our customer service (accessible by email, telephone or chat) - Manage possible disputes. Certain data is also kept to meet our legal obligations and ensure the defense of our interests in the event of a dispute or legal action.
2.3 How long is my data kept? Your data is kept for the duration of your relationship. Generally speaking, your personal data is kept for the entire duration of your relationship with us, increased by a period of three years at the end of our relationship, then is subject to archiving in order to to meet our legal obligations or for evidentiary purposes or are anonymized for study and statistical purposes. However, we retain certain data after deleting your account when such retention is required by law, or when such retention is necessary to enable us to manage disputes and disputes. In this case, the data necessary to resolve the problem or dispute will be kept for as long as the dispute lasts within the limits of the applicable rules on limitation. Other data may be retained after having been subject to processing intended to prevent their reattribution to an identified person for study and statistical purposes DESCRIPTION OF DATA / STORAGE PERIOD Personal data from the customer account and data concerning your use of the Website: Duration of three (3) years from your last activity on the Site. (Purchase or modification of account) Data in relation to an order: Duration of three (3) years from your last order (anonymization of “last name, first name, email, telephone, personal address” fields after 3 years of inactivity). Audience measurement and navigation statistics on the website: Duration of thirteen (13) months in terms of cookies. Prospect/customer data: Duration of three (3) years from their collection or the last contact, or the last order. Data enabling proof of a right or contract to be established, or kept to comply with a legal obligation: Archiving in accordance with current legislation.
2.4 What are my options regarding promotional communication? You have the opportunity to join our mailing lists and opt-in to receive marketing and promotional information from us. You can withdraw your consent at any time in accordance with the provisions of the “Informatique et Libertés” law of January 6, 1978 as amended as well as Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, you have a right of access, information, opposition, rectification, limitation, portability and deletion of your data. You also have the right to formulate and communicate directives relating to the fate of your data after your death. To exercise one or more of these rights, you must complete the Contact form.
PERSONAL DATA AND COOKIES
PREAMBLE
FARFACIA holds your concerns regarding the preservation of your privacy and personal data in high esteem. The personal data we collect is mainly processed by the company SAS FARFACIA, as well as its foreign affiliated entities, as data controller. Here are our coordonates :
SAS FARFACIA 19 avenue de Messine, 75017 PARIS, FRANCE RCS Paris: 914 607 122
This document describes the use made by the company FARFACIA of information concerning you, collected when you use the website www.farfacia.com (hereinafter referred to as the "Site"), as well as its versions for mobiles and tablets, or when you interact with us at one of our authorized distributors. This document informs you about the origin and use of navigation information collected using Cookies, as well as the means to exercise your rights relating to this data. This charter applies to all pages of the Site, applications and services offered by the company FARFACIA, designated under the terms "FARFACIA", "We", and "Our", referring to this document, and it completes the " General Conditions of Sale" of the Site (as well as any document or information notice referring to this charter). By using our Site, you accept the terms of this charter and consent to us collecting and processing your personal data in accordance with our personal data protection policy. If you disagree with the terms of the charter, we invite you not to use our Site or to contact us.
MODIFICATION OF THE CHARTER
We reserve the right to modify and update this charter. We encourage you to review it whenever you interact with us to stay informed about our privacy practices and your rights.
THE ESSENTIAL OF THE CHARTER
1. Personal data collected and processing of cookies
Personal data is defined as any information that allows you to be identified, directly or indirectly. This includes information such as your first name, last name, email address, date of birth, IP address, purchasing habits and preferences. “Cookies” are alphanumeric identifiers placed on your computer, mobile phone or tablet through your Internet browser to recognize your browser and offer you personalized services. We use cookies to improve your browsing experience on our Site, by remembering your preferences and providing you with tailored content.
1.1 Session cookies
These cookies ensure the proper functioning of certain essential functionalities such as account login, navigation, and adding products to the cart. They are limited to the user's session and have no lasting impact.
1.2 FARFACIA Cookie
Country (3 months): Remembers the visitor's preferred language.
Subscriber (30 months): Prevents the newsletter subscription window from being repeatedly displayed.
Push (24 hours): Identifies visitors from a specific marketing campaign to display the corresponding offer.
1.3 Analysis cookies (Google Analytics)
We use cookies to analyze data such as visitor flow to our Farfacia.com site, browser usage, number of new visitors, marketing activity and orders placed. This data helps us improve our site, shopping experience and marketing campaigns. The data collected by these cookies is accessible only to the relevant Farfacia teams and does not contain any confidential information.
1.4 Third-party cookies
We also allow external partners such as Google, Facebook, Bing, Yahoo, Zanox, Splio and Yzance to use cookies for the delivery of targeted advertising. Each company uses its own tracking cookies and the data is not shareable. No confidential information is recorded (duration from 1 session to 3 years).
1.5 Sharing tools
Farfacia.com offers content sharing features through social networks such as Facebook. Farfacia does not control these cookies, we recommend that you check third party websites for more information about their cookies.
1.6 Cookie settings
Most Internet browsers automatically accept cookies by default, but you can disable or delete them by configuring your browser. If your browser is configured to refuse all cookies, some essential functions of our site will be unavailable. We encourage you to adjust your browser settings to manage cookies according to your preferences.
For Internet Explorer: Click Tools, then Internet Options, then the General tab, then Browsing History. Click Settings, then Show Files, find files starting with "Cookie" and delete them.
For Firefox: Go to Tools, then Options, then Privacy. Click Show Cookies, locate the files with the name "Farfacia" and delete them.
For Safari: In Edit, choose Preferences, then Security. Click Show Cookies, select files containing "Farfacia" and click Clear.
For Google Chrome: Click the Tools menu icon, then Options. Go to the Advanced tab and then to the Privacy section. Click Show Cookies, locate the files containing "Farfacia" and delete them.
2. Consequences of blocking cookies
Your browser allows you to deactivate all or some cookies, either automatically or on a case-by-case basis. However, disabling all cookies may limit normal use of our site except for basic functions.
2.1 Promotional communication options
You have the opportunity to subscribe to our mailing lists and receive marketing and promotional information from us. You may withdraw your consent at any time in accordance with applicable law. You also have the right to access, object, rectify, limit, transfer and delete your personal data. To exercise these rights, please complete the contact form.
2.2 Information we collect automatically
We automatically collect certain information when you access the Site, browse or make a purchase. This includes login data and information about your browsing, collected using cookies and other tracking technologies, for personalization.use your experience and offer you tailored offers.
***2.3 Period of retention of your data***
The duration of retention of your personal data is determined by the nature of our relationship. In general, your personal data is retained for the duration of your relationship with us, plus three years after our relationship ends. Then, they are archived to meet our legal obligations, for evidentiary purposes, or anonymized for study and statistical purposes. However, some data may be retained after your account is deleted if required by law or if necessary to manage disputes and disputes. In this case, the data necessary to resolve the problem or dispute will be kept for as long as the dispute is in progress, in accordance with the applicable rules on limitation. Other data may also be retained after having been processed to avoid their reattribution to an identified person, for study and statistical purposes.
***Description of data / Storage period***
- Personal data from the customer account and data relating to your use of the website: kept for three (3) years from your last activity on the site (such as a purchase or account modification).
- Data linked to an order: kept for three (3) years from your last order, with "last name, first name, email, telephone, personal address" fields after three years of inactivity.
- We collect statistics relating to audience measurement and navigation on our website: kept for thirteen (13) months in cookies.
- Prospect/customer data: kept for three (3) years from their collection, the last contact, or the last order.
- Data enabling proof of a right or contract to be established, or retained due to compliance with a legal obligation: archiving in accordance with current legislation.
***2.4 Promotional communication options***
You have the opportunity to subscribe to our mailing lists and consent to receive marketing and promotional information from us. You can revoke your consent at any time, in accordance with the “Informatique et Libertés” law of January 6, 1978 as amended, as well as Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016. You have the right to access your data, to rectify them, to object to their processing, to limit them, to transfer them and to delete them. Furthermore, you have the right to formulate directives regarding the processing of your data after your death. To exercise one or more of these rights, please complete the contact form.