Regulations for the purchase of Goods from the Seller and the procedure for concluding the Agreement
(current version as of October 6, 2022).
1. Terms and definitions.
1.1. Regulation - this Regulation, which establishes the procedure for purchasing Goods from the Seller, as well as its return. The current version of the Regulation is available at the following link:
1.2. The seller is a natural person-entrepreneur:.
1.3. The price is the value expressed in the monetary unit - Ukrainian hryvnias (UAH), which the Consumer is obliged to pay to the Seller for the Goods. The prices listed on the Site are inclusive of all taxes and fees.
1.4. Registration form – a form that is available on the Site, which allows you to create a Consumer Account.
1.5. A consumer is a person within the meaning of Clause 22 of Art. 1 of the Law "On the Protection of Consumer Rights" with which an Agreement can be concluded within the meaning of Art. 633 and Art. 634 of the Civil Code of Ukraine, as well as clause 7 of Art. 1 of the Law "On the Protection of Consumer Rights".
1.6. Account - an individual account of the Consumer, with the help of which the Seller collects the data provided by the Consumer, as well as sells the Goods. With the help of the Account, the Consumer can:
- create an Order, buy Goods and conclude a Contract;
- exercise the right to return or exchange the Goods.
1.7. Shopping cart - the electronic shopping cart of the Site, where the Consumer checks or edits data about the Product, as well as, if necessary, finishes forming the Order and concludes the Agreement.
1.8. The privacy policy is a document that defines the provisions regarding the processing of personal data. The full text of the Privacy Policy can be found at the following link:
1.9. Product – a movable object from the category of goods or services available on the Site, which the Consumer can buy.
1.10. Site - . With the help of the Site, the Seller sells Goods to Consumers, informs about promotions, Goods, posts up-to-date documentation that regulates relations with the Consumer, etc.
1.11. Agreement - an agreement concluded remotely outside the Seller's business premises in accordance with Clause 7 of Art. 1 of the Law "On the Protection of Consumer Rights", Art. 633 and Art. 634 of the Civil Code of Ukraine, the subject of which is the sale of Goods to the Consumer. The contract is considered concluded from the moment the Consumer makes payment for the Goods in full and provides the Consumer with the documents specified in Clause 5.8. Regulations.
1.12. Order – the Consumer's request to purchase the Product through the Site. To form an Order, the Consumer must provide the following information:
- surname and first name;
- data about the Product;
- phone number;
- E-mail address;
- the address of delivery of the Goods.
The order is formed for the purpose of purchasing the Goods from the Seller, as well as concluding the Agreement. The order can be formed through the Account or in another way determined by the Regulations. Acquaintance with these Regulations, the Privacy Policy, as well as their acceptance by the Consumer is a mandatory prerequisite for the purchase of the Product.
2. General provisions.
2.1. This Regulation defines the rules for processing Orders, selling/returning Goods, as well as other conditions.
3. Creating an Account.
3.1. Registration and creation of an Account takes place by filling out the Registration form by the Consumer. The registration form must contain:
- last name and first name of the Consumer;
- the Consumer's email address;
- the Consumer's phone number;
- other additional information (at the request of the Consumer).
Login to the Account is carried out by entering a login and password.
3.2. Before completing the process of creating an Account, the Consumer should read the Privacy Policy and these Regulations. The condition for completing the registration (creation) of the Account is the Consumer's agreement with the Privacy Policy and these Regulations.
3.3. The consumer undertakes not to disclose his login and password to third parties, which is necessary for entering the Account. The consumer is responsible for access to the Account by third parties in case of disclosure of the login or password.
3.4. The consumer understands that in order to create an Account, it is necessary to provide his personal data, as well as to ensure their authenticity.
3.5. The consumer can delete his Account at any time of the day without explaining the reasons and without charging any fees. In the event of deletion of the Account, all data will be deleted, except for those necessary to process complaints, inquiries, requests or suggestions. The Consumer's data contained in the Seller's tax documents and related documents will be stored until the expiration of the statute of limitations for tax obligations in accordance with the tax legislation of Ukraine.
4. Technical requirements for using the Site.
4.1. To fully use the Site, including viewing the available assortment of Goods, services and creating an Order, etc., you must have:
a) mobile device, computer or tablet with access to the Internet;
b) an active e-mail account;
c) enabled cookies in accordance with the information arising from the Privacy Policy;
d) mobile phone number.
4.2. The Seller hereby informs that the public nature of the measureThe Internet and the use of electronic services may lead to the risk of receiving and changing the Consumer's data by unauthorized persons, therefore, appropriate measures should be taken to minimize the above risks. In particular, the Consumer must use anti-virus programs and programs to protect the identity of Internet users. The Seller never asks the Consumer to provide him with a password in any form to his Account.
4.3. The Consumer understands that the refusal of the Privacy Policy or this Regulation may lead to restrictions on the Consumer's purchase of the Product and the exercise of other rights provided for by this Regulation.
5. Agreement and its terms.
5.1. In order to place an Order and purchase a Product (contract) on the Site, it is not necessary to create an Account.
5.2. Forming an Order is the Consumer's desire to enter into an Agreement for the sale of Goods with the Seller.
5.3. To form an Order, the Consumer needs (without creating an Account):
- visit the Site;
- choose a Product of the appropriate assortment that suits the Price and select "Add to Cart";
- select "Go to order creation";
- specify the surname and first name;
- enter your e-mail address and phone number;
- provide information about the delivery address within Ukraine;
- choose one of the available payment methods for the Product (contract conclusion), namely: "Online payment" or "Payment upon receipt of the Product";
- complete the creation of the Order.
5.4. To form an Order, the Consumer needs (without creating an Account using an email address and/or phone):
- visit the Site;
- choose a Product of the appropriate assortment, which suits the Price and call the number: or write to the e-mail address:. When forming an Order by means of a telephone conversation or correspondence with a representative of the Seller, the Consumer must provide the following information:
a) data that will allow identification of the Product and its quantity;
b) your surname and first name;
c) email address and phone number;
d) delivery address within Ukraine;
e) choose one of the available payment methods for the Product (contract conclusion), namely: "Online payment" or "Payment upon receipt of the Product".
f) finish forming the Order.
5.5. To form an Order, the Consumer needs (with the creation of an Account):
- visit the Site;
- create or enter the Account by entering the login and password;
- choose a Product of the appropriate assortment that suits the Price and select "Add to Cart";
- select "Go to order creation";
- provide information about the delivery address within Ukraine;
- choose one of the available payment methods for the Product (contract conclusion), namely: "Online payment" or "Payment upon receipt of the Product";
- complete the creation of the Order.
5.6. Before completing the Order, the Seller notes the total cost of the Goods that the Consumer plans to buy, the cost of delivery and the terms of delivery of the Goods to the Consumer. Depending on weather conditions or other factors that may affect the terms, the terms of delivery of the Goods may change.
5.7. After the completion of the formation of the Order in the cases specified in p. 5.3.-5.5. Regulations, the Seller provides confirmation and informs the Consumer about the shipment of the Goods. Confirmation is carried out by sending the relevant electronic message by the Seller to the e-mail address specified by the Consumer during the formation of the Order. The confirmation indicates the assortment of the Goods, its price, terms and other data relating to the Goods.
5.8. Together with the confirmation specified in clause 5.7. According to the Regulations, the Consumer is also sent receipts, commodity or cashier's checks, vouchers or other types of documents provided for in the Law "On the use of settlement transaction recorders in the field of trade, public catering and services", if the Consumer has paid for the Goods. If the Consumer will pay for the Product upon receipt, such documents are provided after payment for the Product and its actual handover to the Consumer.
5.9. The Seller has the right to partially or completely refuse the sale of the Goods and the conclusion of the Agreement to the Consumer, or to terminate it, if:
- the Seller temporarily does not have the required Product;
- the Consumer's failure to provide information about the delivery address of the Goods;
- the delivery address of the Goods is not in Ukraine;
- the Consumer's failure to provide his/her surname and first name;
- the Consumer's failure to provide his email address and phone number;
- The Seller tried to contact the Consumer at the e-mail address or phone number specified by him for two working days in a row to clarify the data, but no response was received;
- the Consumer refused to pick up the Goods at the delivery address specified by him during the order formation within 3 days;
- The consumer does not pay for the product more than 3 days after delivery.
5.10. The prices on the Site, which are placed next to the Product, are determined taking into account all taxes and fees and do not include information aboutthe cost of delivery to the Consumer and any other costs that the Consumer will be required to bear in connection with the purchase of the Goods and the conclusion of the Agreement.
5.11. The Seller reserves the right to update the Product Prices available on the Site, however, the Price valid at the time the Order is placed remains unchanged for the Consumer within seven working days from the moment the Order is placed.
6. Payment procedure.
6.1. You can find detailed information about acceptable payment methods here (https://www.liqpay.ua/ru/information/terms). The product can be handed over to the Consumer only after 100% payment. If the Consumer does not make payment in full, the Agreement is considered not concluded.
6.2. To place an Order and pay for the Product online, the Consumer must have the necessary amount of funds on the bank card, taking into account the costs of delivery to the Consumer.
6.3. The Consumer agrees that the Seller can issue both electronic and paper receipts/invoices/cheques, etc. in pdf form, which are also confirmation of payment for the Goods and conclusion of the Agreement.
7. Delivery of the Goods
7.1. The goods are delivered by the Consumer within Ukraine by the following courier companies: . The Consumer understands and agrees that each unit of the Product may be delivered at different times and on different days. For each or several shipments of the Goods, the Consumer will receive a separate confirmation. When the shipment with the Product or several units is ready for shipment, the Consumer will receive an email or SMS message with a tracking link.
7.2. During the actual transfer of the Goods to the Consumer, the latter is obliged to accept and inspect the Goods. In case of detection of deficiencies, defects, shortages, etc., the Consumer has the right to draw up an appropriate protocol with the representative of the courier company and/or refuse to receive the Goods. In this case, the Consumer also has the rights specified in Clause 8.3. or 8.7. Regulations.
8. Return, exchange of Goods and termination of the Agreement.
8.1. The Seller undertakes to provide the Consumer with Goods without defects, which can be used for the purposes provided for similar types of goods, unless the Consumer was aware of such defects. The seller is responsible for goods with defects under the conditions set forth in the current legislation of Ukraine.
8.2. The Seller does not provide a guarantee for the Goods purchased by the Consumer through the Site or Store, however, some Goods have an expiration date.
8.3. The Consumer has the right to return the Goods to the Seller without explaining the reasons within 14 (fourteen) calendar days from the moment of payment for them, except for perfumery and cosmetic products. In this case, the Consumer has the right to:
- to receive the full amount for the paid Product (if the Product was not used), including for the delivery of the Product to the Consumer;
- to receive money for the paid Goods that were used with a reduction in the refund amount as a result of its use by the Consumer, including for the delivery of the Goods to the Consumer.
8.3.1. The Consumer agrees and understands that the Product can be returned to the Seller in the same way as it was last sent to the Consumer. It is impossible to return the Goods to the Seller's store, branch, office or representative office, etc.
8.4. Direct costs for returning the Goods to the Seller (courier services, packaging and returning the Goods to the Seller, etc.) in the case provided for in clause 8.3. Regulations are covered by the Consumer at his own expense.
8.5. The seller satisfies the demand in accordance with clause 8.3. Regulation and reimburses the money to the Consumer, provided that the Consumer returns the Goods and the Seller receives them. Such monetary compensation is carried out after inspection of the Goods and within a reasonable period of time, but not longer than 14 (fourteen) calendar days from the moment the Seller receives the Goods from the Consumer, specified in clause 8.3. Regulations. The Seller has the right to deny the Consumer the satisfaction of his right provided for in Clause 8.3. Regulation, if he sent (returned) to the Seller a different Product than the one that was declared before the return.
8.6. The consumer cannot use the right provided for in 8.3. of the Regulation in the case when:
- The consumer has agreed that he will receive a defective, used or soon-to-be-expired Product. Usually, Goods of this type are sold at a lower (promotional) price than similar ones only without defects and not in use;
- The product is non-disassembleable, manufactured according to the Consumer's individual order or intended for individual needs;
- Goods that move quickly or have a short shelf life;
- Goods delivered to the Consumer in a sealed package, which cannot be returned after opening the package for reasons of health or hygiene, if the package was opened after the actual delivery to the Consumer;
- use of the Product contrary to the instructions;
- Goods that fall under the List of Goods of appropriate quality that are not subject to exchange (return), approved by Resolution of the CMU No. 172 "Onimplementation of certain provisions of the Law "On the Protection of Consumer Rights" dated March 19, 1994.
- in other cases provided for by the legislation of Ukraine.
8.7. If the Consumer discovers defects (defects) in the Product, the Consumer has the right to:
- to replace the defective Goods with similar Goods or to reduce the cost of the Goods;
- for returning the Goods to the Seller and refunding the funds to the Consumer;
- to eliminate defects in the Goods.
8.7.1. The Consumer agrees and understands that the Product can be returned to the Seller in the same way as it was last handed over to the Consumer.
8.8. The costs of replacing defective Goods or eliminating defects of the Goods are borne by the Seller.
8.9. The seller satisfies the requirement stipulated in clause 8.7. Regulations within a reasonable period of time without undue inconvenience to the Consumer. The Seller satisfies the claim and/or reimburses the money to the Consumer specified in Clause 8.7. of the Regulation, provided that the Consumer returns the Product and the Seller receives it. Such monetary compensation/replacement/elimination of defects of the Goods is carried out after inspection of the Goods and within a reasonable period, but not longer than 14 (fourteen) calendar days from the moment of receipt by the Seller from the Consumer of the Goods specified in clause 8.7. Regulations. The Seller has the right to deny the Consumer the satisfaction of his right provided for in Clause 8.7. Regulation, if he sent (returned) to the Seller a different Product than the one that was declared before the return or replacement.
8.10. The Seller may refuse to satisfy one of the Consumer's rights, which is provided for in clause 8.7. of the Regulation, if it is economically impractical to eliminate the defects of the Product, and it is economically feasible to provide the Consumer with a similar Product. The Seller may also refuse to replace the defective Product, if there is no such Product at the Seller's disposal, then the Consumer will be refunded within 14 (fourteen) calendar days from the moment of receipt of the request (requirement) from the Consumer and the Product provided for in Clause 8.7. Regulations.
8.11. To exercise the right specified in clause 8.3. and clause 8.7. According to the Regulations, the Consumer must apply to the Seller with a corresponding application (request/requirement):
- by writing a letter to the e-mail address:
or
- by filling out the product return form:
8.12. The statement specified in clause 8.11. Regulations must necessarily contain:
8.12.1. in the case provided for in clause 8.7. Regulations:
- last name and first name of the Consumer;
- the Consumer's contact phone number and email address;
- the date of detection of a defect in the Product;
- proof of purchase of the Goods from the Seller;
- a brief summary of the circumstances.
8.12.2. in the case provided for in clause 8.3. Regulations:
- last name and first name of the Consumer;
- the Consumer's contact phone number and email address;
- proof of purchase of the Goods from the Seller;
- a brief summary of the circumstances.
8.13. The Seller is obliged to provide a response to the Consumer's application (request/requirement), which was submitted in accordance with clauses 8.3 and 8.7. Regulations within 14 (fourteen) calendar days. If the answer is not provided by the Seller within the above-mentioned period, the request is considered satisfied.
9. Pre-judicial (out-of-court) consideration of complaints.
9.1. Pre-judicial (out-of-court) consideration of complaints is carried out in accordance with the procedure defined by the Law "On the Protection of Consumer Rights" and the Law "On Appeals of Citizens".
10. Protection of personal data
10.1. The policy on personal data processing can be found at the following link: .
11. Final provisions.
11.1. The content of this Regulation is available to anyone free of charge and without any time limits.
11.2. The Regulations may be changed in the following cases:
- bringing the Regulation in accordance with the legislation;
- changing the rules of the Site and the sale of Goods (conclusion of the Agreement);
- changing the order of payment, delivery or return of the Goods;
- a change in the functioning of the Site, which is necessary to maintain security.
11.3. Each Consumer who has an Account will be informed about changes to these Regulations by sending an e-mail to the e-mail address specified by him. Such notifications will be sent no later than 7 (seven) calendar days before the entry into force of changes to the Regulations. If the Consumer does not accept the new changes, he has the right to refuse them. In such a case, the Consumer understands that such a refusal may lead to restriction or refusal by the Seller to use the Site or purchase the Goods (conclusion of the Agreement).
11.4. The consumer is obliged to use the Site in a way that meets the requirements of the law, morality and not to distribute illegal content. In case of violation of the specified clause, the Seller has the right to limit or block access to the Site, as well as to refuse the sale of the Goods.
11.5. With this Regulation, the Seller informs the Consumer that all content on the Site is a work within the meaning of the Central Committee of Ukraine, the Law "On Copyright and Related Rights" and other normative acts of Ukraine. The Seller informs the Consumer that the distribution by the Consumer of the content without the consent of the Seller, except for the usesharing the content within the framework of permitted personal use is a violation of the Seller's intellectual property rights and may lead to liability in accordance with the legislation of Ukraine.
11.6. The Regulation is governed by the legislation of Ukraine.
Payment options in the Seller's online store
When making a purchase on the Seller's website, the Consumer can choose a convenient payment method:
- using a payment card (Visa or MasterCard);
- in the format of a quick bank transfer;
- using Google Pay or Apple Pay.
The Consumer has the opportunity to choose a payment method each time when placing an Order.
The provider of payment services is the authorized payment agent "Liqpay".
When paying with a credit or debit card issued by Visa or MasterCard, the Consumer provides the following information:
- name and surname of the owner of the payment card;
- validity period of the payment card;
- 16-digit payment card number;
- 3-digit payment card verification code (CVC) on its back
For convenience, the Consumer can save his payment card for future Orders. The consumer can always unlink his payment card during the next Order in accordance with the Regulations.
After placing the Order, the payment amount is blocked on the Consumer's account until the actual transfer of funds for the Goods to the Seller's account.
To ensure the security of card transactions, the data is sent using the SSL (Secure Socket Layer) encryption protocol. This means that the data is transmitted through a secure connection, which excludes the possibility of unauthorized persons accessing the payment card data. Payment card data is never stored with the Seller. Payment card details are processed in accordance with the PCI DSS international security standard. |
All terms and definitions mentioned above should be interpreted in accordance with section 1 of the Regulation.
LYSENKO NATALIYA VASYLIVNA (Private entrepreneur),
EDRPOU 3172621987
JSC CB "PRIVATBANK" (EDRPOU of the bank 14360570, bank code 305299)
No. UA033052990000026002005021869 (Current account),
currency UAH (Ukrainian hryvnia)