Help Center

Farfacia is a comprehensive online store dedicated to beauty and skincare products designed to elevate your natural beauty and sophistication. Our brand is dedicated to delivering products that are of the highest quality, sustainable, and cruelty-free.

Yes, all our products are 100% cruelty-free. We do not involve ourselves with nor promote any form animal testing.

Beauty that comes with sustainable packaging is one of our missions at Farfacia. Hence we ensure that our packaging is recyclable and environmentally friendly whenever we can.

Our selection includes a variety of products such as cleansers, moisturizers, serums, masks, makeup, and more, designed to address all skin types and concerns.

Our products are crafted using gentle, hypoallergenic ingredients to ensure a safe experience for all users. For tailored suggestions, feel free to explore the specific product descriptions or reach out to us directly.

Most of our products are vegan, but a few may include ethically sourced components such as beeswax. For more information, please refer to our product labels.

Yes! We do sell sample kits and travel-sized options available for certain products. Check out our Samples & Travel Sizes page for more information.

Just explore our collections, select your desired items, and move on to the checkout process. We offer a variety of payment options, such as credit and debit cards, as well as digital wallets.

We accept all major credit cards, including Visa, MasterCard, and AmEx, as well as PayPal and Shopify Pay.

Orders get processed within 1-2 business days post successful payment.

After a successful purchase on our page, we will release an email enclosed with your order tracking details.

Returns are accepted within 7 days of purchase for products that are unused and unopened. For detailed information, view our Exchange Policy.

To start a return or exchange reach out to our team at (Support email address) with your order details, and we’ll assist you with the process.

Yes, to understand the refund edibility, check our return and refund policy. All refunds will be issued to the original payment method.

Yes! You can sign up for our Rewards Program to start accumulating points on every purchase which can be exchanged for exclusive discounts.

You can reach our customer support via:
Email: TBD
Phone: TBD
Live chat (It is operational from Monday to Friday, between 9 AM to 5 PM EST)

Creating an account with us is not mandatory to make a purchase. But a Farfacia account provides benefits like tracking your orders, saving your favorite items, and getting tailored deals made just for you!

Farfacia follows all regulatory norms of the United States when it comes to privacy and data control. Rest assured, all your information will be encrypted.

You can update or cancel your orders within 24 hours of placing them, as long as the packages are not yet ready for dispatch. If you need help, please reach out to our customer support team. Take a look at our Cancellation Policy for more information.

We recommend that you stop using the products right away and reach out to a healthcare professional in your area for assistance.

Get in touch with our team at (Support Email Address)