Shipping Policy

At Farfacia, we are committed to delivering your skincare and beauty products within the promised timeframe and in apt packaging conditions while adhering to best industry practices. This Shipping Policy details our procedures, available choices, and your entitlements as a customer. By making a transaction on Farfacia.com, you will be acknowledging the following terms:

1. Order Processing
• Standard Processing: Orders are processed within 1-2 business days (excluding weekends and holidays) post payment confirmation, in case of a delay from the payee’s bank, order processing time may take 2-5 business days.
• Order Updates: A mail will be sent to your pre-filled email address on successful order placement. The tracking information and shipment details will further be communicated via the same email once the order gets shipped. You will also be notified in case of a delay or order cancellation through the same means of communication.

2. Domestic Shipping
• Shipping Methods: We provide a range of shipping options, including both standard and expedited services. Delivery duration differ depending on the location.
1. Standard Shipping: 3-7 business days
2. Expedited Shipping: 1-3 business days

• Shipping Expenses: Charges are determined during the checkout process according to your geographical location and the chosen shipping option.

3. Monitoring Your Shipment
• Tracking Information: Upon the shipment of your order, a tracking number will be sent to you on the provided email address during billing.
• Notifications: Updates on delivery details may take up to 48 hours to reflect/refresh depending upon the third-party vendor or service provider.

4. Delivery Limitations
• Hazardous Materials: Products classified under the hazardous category (e.g., alcohol-based items) will not be shipped in any other mode of transport except via ground transport, hence making items under this label ineligible for expedited delivery.
• Temperature-Sensitive Items: Certain products requiring temperature control are packaged accordingly to maintain quality during transit.

5. Postponements and Service Disruptions
• External Factors and Delivery Timeliness: Although we aim to ensure prompt delivery, unforeseen circumstances like weather conditions or carrier-related issues may result in delays.
• Peak Demand Times: During high-demand periods (such as holidays), there may be an extension in processing and shipping duration's.

6. Shipments that are Lost, Stolen, or Damaged
• Lost Packages: In the event that your package is unaccounted for during transit, we advise you to reach out to our Customer Service team for assistance on the same.
• Stolen Packages: Farfacia will not be held liable for any packages that the carrier has indicated as delivered. Kindly confirm that appropriate measures for secure delivery are in place.
• Damaged Items: In the event that your order is received in a damaged condition, please reach out to us within 7 days of receipt, providing photographic evidence of the damage. A replacement or refund will be provided accordingly.

Note: In case of a delay, lost or stolen package query please reach out to our customer support team within 5 working days to receive an optimal solution. Post the 5 day mark, Farfacia cannot guarantee a resolution (depending upon the case) and as mentioned under point 6 sub bullet point 2, Farfacia will not be responsible (unless there is an exceptional issue from our or our delivery partner’s side) for any delay, lost or stolen packages.

Delivery: Products will be delivered to the delivery address indicated by the customer at the time of placing the order using the delivery method specified, provided that such delivery address is located in one of the countries where the Company offers delivery of its Products (see Article 2). The Company bears no responsibility for any missing/erroneous delivery information provided by Customer. 

The Products ordered will be dispatched by the Company by a postal carrier or parcel delivery service of its selection for delivery on the date or within the timeframe indicated on the Website and in the confirmation e-mail. In the event delivery within the estimated time frame is not possible, the Company will inform customer of such delay and will propose another delivery date or provide alternative options. 

The Company shall not be liable for any delay or failure to comply with its obligations under these Terms and Conditions of Sale if such delay or failure arises from circumstances beyond the Company’s reasonable control. This provision does not affect the consumer's right to receive the product within a reasonable time.

Title to the Products shall be transferred to the customer upon delivery.

7. Policies Regarding Returns, Exchanges, and Cancellations of Orders
• Returns and Exchanges: Kindly consult our Return Policy for comprehensive guidance.
• Orders may be canceled within a 24-hour window following placement, provided they have not yet been processed for shipment.

8. Compliance
• Industry Regulatory & Legal Compliance: Farfacia ensures best industry practices that fully comply with all domestic and international shipping regulations and norms set by the FDA and CBP for skincare and beauty products.

9. Communication Details
For inquiries or issues related to shipping, reach out to us at:
Phone:
Email:
To be Noted: Farfacia reserves the right to update this Shipping Policy at any given time without providing any prior notice. To stay updated please ensure to visit this page regularly as changes will be reflected on this page, and the updated policy will apply to all orders placed after the specified revision date.

We appreciate your patronage at Farfacia!